Setup Troubleshooting see also, Quick Start Guide
- App does not find my WiFi network: if the app is unable to reference your desired WiFi network try this: a) hit ‘refresh’ in the upper right corner of the app screen for WiFi network selection. If that doesn’t work then b) reboot your WiFi router.
- Can’t connect via BLE: if the app is unable to connect to your WiFi hub via Bluetooth Low Energy try these steps: a) check to ensure that Bluetooth is enalbed on your phone or tablet. b) make sure you are within 10 feet of the hub. c) close the app, then relaunch it. d) When connected to the hub via BLE, you should see a solid blue light on the back of the hub.
- App does not find my AIR / SKY device: if the app does not recognize your sensor device try this: a) pop the batteries out temporarily, then re-insert batteries. You should see a flashing green light on the button next to the battery door.
- Station loses connection:
If your station loses connection to WiFi try unplugging your hub for 10 seconds, then plug it back in.
If that doesn’t work, reboot your WiFi router and modem.
- App does not find my WiFi network:
If the app is unable to reference your desired WiFi network hit ‘refresh’ in the upper right corner on the app screen for WiFi network selection. If that doesn’t work, reboot your WiFi router.
Note: The Hub only communicates on a 2.4GHz WiFi band (not 5GHz). Make sure your router is set to broadcast on 2G (some may only offer 5G, although this is uncommon). 2.4GHz offers greater range and the Hub does not require large or fast data transfer that a 5G band offers at the expense of range.
LED status lights on Hub
To wipe out WiFi settings, press and hold the tiny button on the back of the hub for five seconds (release when LED flashes). Then configure new WiFi settings via app.
App > Settings > Station > [select station name] > WiFi Setup.
- Can’t connect via BLE: If the app is unable to connect to your WiFi hub via Bluetooth Low Energy try these steps:
1) check to ensure that Bluetooth is enabled on your phone or tablet
2) make sure you are within 10 feet of the hub
3) close the app, then relaunch it
4) When connected to the hub via BLE, you should see a solid blue light on the back of the hub
- Check the batteries.
- Cycle the power on the Hub (unplug for 10 seconds and re-plug).
- Check the status of the device. Tap the clear button next to the battery door on the device to activate the health indicator light. See table...
LED Status Lights on AIR / SKY
Solid green indicates: The device is paired with the Hub.
Solid purple indicates: The device is not connected properly to the Hub.
Bad sensor status supersedes all other statuses.
- Check to see if your device is paired to the Hub.
In the app, go to settings > stations > [select your station] > manage devices.
Look to see if your desired device is listed. If not, click the “+” symbol in upper right to add (you might need to pop the batteries out of the device, then put back in so the device broadcasts to the hub).
- Re-pairing a device: To reset device and divorce it from your hub, press and hold the clear button near the battery door for five seconds (release when LED turns off). Then delete the sensor device from the app, go to Settings > Stations [select station] > Manage Devices > Slide device left to reveal a delete button.
- False positives:
The lightning detector in the AIR senses the small electromagnetic pulse produced by lightning. Although it will reject most non-lightning emissions, it may report so-called "false positives" from other electromagnetic sources including motors, microwave ovens, computer monitors, speakers, and even motion detectors. Be sure to locate the AIR away from such sources. Sometimes these sources are not obvious. If you experience false positives, the simple solution is to re-locate your AIR in a location without non-lightning sources of electromagnetic pulses. If you're still receiving many false positives, you can also try tipping your AIR sideways as there is some horizontal directionality to the lightning sensor antenna within.
- Not detecting lightning:
Make sure your AIR is mounted vertically and not shielded by metal which can suppress pulses. Remember, the lightning detector is designed to detect storm activity and approximate distance; it is not capable of detecting every single bolt of lightning.
- Mount AIR vertically:
The lightning detection antenna inside the AIR is oriented in such a way to optimize pick up of lightning activity. Make sure to mount AIR in a vertical/upright position.