Setup Troubleshooting see also, Quick Start Guide
- App does not find my WiFi network: if the Smart Weather app is unable to reference your desired WiFi network try these steps:
a) tap ‘refresh’ in the upper right corner of the app screen for WiFi network selection
b) reboot your WiFi router and/or range extenders
c) ensure your WiFi network is broadcasting in 2.4 Ghz
d) set up a 'guest network' on your router
Note: The HUB only communicates on a 2.4GHz WiFi band (not 5GHz). Make sure your router is set to broadcast on 2G (some may only offer 5G, although this is uncommon). 2.4GHz offers greater range and the Hub does not require large or fast data transfer that a 5G band offers at the expense of range.
- Can’t connect via BLE: if the Smart Weather app is unable to connect to your WiFi hub via Bluetooth Low Energy try these steps: a) check to ensure that Bluetooth is enabled on your phone or tablet. b) restart your smartphone c) make sure you are within 10 feet of the hub. d) close the app, then relaunch it. e) When connected to the hub via BLE, you should see a solid BLUE light on the back of the hub.
For android devices: Enabling location is necessary to scan for BLE devices on Android.
- App does not find my AIR / SKY device: If the app does not recognize your AIR / SKY device try this: First, open the battery door, confirm the batteries are inserted properly, then close the door. After a few seconds, you should see a slow flashing green light on the button next to the battery door of your device. If the light is not slowly flashing green, press and hold the button for five seconds (light should turn solid green) and release once the light flashes green rapidly. Continue to follow the sequence of instructions in the app.
- Station loses connection:
If your station loses connection to WiFi try unplugging your hub for 10 seconds, then plug it back in. You may need to check the WiFi setting via the app. App > Settings > Stations > [select station] > WiFi Setup
- To wipe out WiFi settings, press and hold the tiny button on the back of the hub for five seconds (release when LED flashes). Then configure new WiFi settings in the application.
Open the Smart Weather app > Settings > Station > [select station name] > WiFi Setup
LED status lights on HUB
GREEN = HUB connected to the Internet via WiFi.
BLUE = HUB directly connected to smart device via BLE when app is in use.
RED = HUB not connected to the Internet or BLE. Check WiFi and network settings and Bluetooth.
- Check the batteries. We strongly recommend using Energizer Ultimate Lithium - not rechargeables!
- Cycle the power on the Hub (unplug for 10 seconds and re-plug).
- Check the status of the device. Tap the clear health indicator button next to the battery door on the device to activate the health indicator light. See table below...
LED Status Lights on AIR / SKY
Solid green indicates: The device is paired with the Hub.
Solid purple indicates: The device is not connected properly to the Hub.
Bad sensor status supersedes all other statuses.
- Check to see if your device is paired to the Hub.
In the app, go to settings > stations > [select your station] > manage devices.
Look to see if your desired device is listed. If not, click the “+” symbol in upper right to add (you might need to pop the batteries out of the device, then put back in so the device broadcasts to the hub).
- If all else fails, you may need to re-pair your device, as follows:
- Reset the device and divorce it from your hub: press and hold the clear button near the battery door for five seconds and release when LED turns green.
- Delete the sensor device from the app, go to Settings > Stations [select station] > Manage Devices > Slide device left to reveal a delete button.
- Restart your hub: remove power from the hub for a few seconds, then re-apply power.
- Re-add the device to your station: go to Settings > Stations [select station] > Manage Devices > Add Device (+)
- False positives:
The lightning detector in the AIR senses the small electromagnetic pulse produced by lightning. Although it will reject most non-lightning emissions, it may report so-called "false positives" from other electromagnetic sources including motors, microwave ovens, computer monitors, speakers, and even motion detectors. Be sure to locate the AIR away from such sources. Sometimes these sources are not obvious. If you experience false positives, the simple solution is to re-locate your AIR in a location free of sources of electromagnetic interference. If however, you cannot identify any potential interference, or you are limited on siting options, subtle changes in the positioning of air can make all the difference. Try rotating your AIR so the logo or vent point toward another direction. If you live in a 'noisy' environment, you may want to disable the lightning alerts in the app or even disable the lightning sensor in the AIR altogether.
- Not detecting lightning:
Make sure your AIR is mounted vertically and not shielded by metal which can suppress pulses. Remember, the lightning detector is designed to detect storm activity and approximate distance; it is not capable of detecting every single bolt of lightning.
- Mount AIR vertically:
The lightning detection antenna inside the AIR is oriented in such a way to optimize pick up of lightning activity. Make sure to mount AIR in a vertical/upright position.