Quick Setup Troubleshooting Q&A Follow
| Setup Troubleshooting | |
| Problem | Resolution |
| I can't download the app to setup the Tempest System. | The mobile app is required to configure the Hub & Tempest. The Tempest Weather app is only available on the Google Play Store and Apple App Store. See if you can borrow an Android or iOS device from a friend in order to setup the station. After setup, you can view your data from the web. |
| The Hub won't power on. | The LED on the back of the Hub will take a few moments illuminate after being plugged in and will take a minute to fully boot up. Check the USB cable and power supply connections. Make sure the wall outlet has power. Unplug the Hub for a moment and then reapply power. Try a different USB power supply if needed. |
| The Hub device is not found by the app on my smartphone or tablet. | Check your device's Bluetooth settings and make sure you have given the app permission to use Bluetooth. Kill the app, (completely close it), unplug the Hub for a moment and then plug it back in and reopen the app. If the Hub LED is blue but the app still cannot locate the Hub, the Hub might be connected to a different device. Turn off Bluetooth on other devices, phones, tablets, laptops, etc. and try re-try setup in the app again. |
| The Hub won't connect to my WiFi network. | Check your password and try again. Make sure you are connecting to a 2.4 GHz network. The Hub does not connect to 5G networks. |
| The Tempest device won't connect with the station Hub. The Tempest device is not found. |
The Tempest device needs to be in pairing mode to connect to the Hub, indicated by a green blinking LED on the base of the device. To put the device in pairing mode, on the base of the Tempest, press and hold the clear button until the LED flashes green. When you see a slow blinking green LED, proceed in the app to add the device to your station Hub. Go to settings > stations > choose your station > manage devices > "+" to add a new device > follow the instructions to add the Tempest to the Hub. |
| I'm not seeing data in the app after configuring the Tempest with the Hub. |
Wait a couple minutes for sensor data to be published.
If the Hub's LED is okay, the Tempest might not be paired properly to the Hub. Go to settings > stations > choose your station > manage devices > "+" to add a new device > follow the instructions to add the Tempest to the Hub. |
| My station (Hub) went offline, the LED is red. My station (Hub) keeps disconnecting from my WiFi network. | Make sure your WiFi network is active. Check the Hub's connection with your WiFi signal: go to settings> stations > choose your station > status > scroll down to the RSSI value listed under the Hub device. You may need to move your Hub closer to your router for a better signal. If you have connected the Hub to a signal repeater or range extender, the connection might be unstable. Temporarily unplug all range extenders/additional access points, then reconnect the Hub directly to the main WiFi access point. You can reconfigure WiFi setup in the app settings > stations > choose the station > WiFi Setup. |
| My Tempest device disconnected from my station (Hub). | Check the Tempest device's connection with your station Hub: go to settings> stations > choose your station > status > scroll down to the RSSI value listed under the Tempest device. If the range is less than -90. You may need to move your Hub closer to your Tempest, near a window, or to another room for an improved connection between the two devices. Relocating Tempest may not be as feasible as moving the Hub but would still help. |
For more troubleshooting guidance, see the Full Setup Troubleshooting Guide.
Comments
0 comments
Article is closed for comments.