Subscriptions can be canceled upon request. Please send a request to cancel your subscription.
To locate your account, please make sure to provide the following details:
- Your full name
- Account e-mail and/or username
- Phone number
Members must contact us prior to their billing renewal date to cancel a subscription before the next billing cycle. Once a payment has been made, it is non-refundable.
You can also leave us a voicemail. Please call 800-946-3225 and leave us a message.
If you purchased a subscription through Apple iTunes in-app purchase (IAP), you must turn off the app's auto-renewing option in your iTunes account to cancel the subscription. Please know that only the Apple account holder can manage the subscription.
If your device is signed in to your Apple/iTunes account, the following link will take you directly to manage your purchases and renewals: https://apple.co/2Th4vqI
For additional instructions, see: https://support.apple.com/en-us/HT202039
Subscription Terms and Conditions: All memberships automatically renew at the applicable rate upon the end of each term. Annual plans require a 12-month commitment. Pre-Pay Annual and Monthly plans have no commitment. All accounts may be canceled at any time by contacting us. We send an email reminder 10 days prior to membership renewal for Annual accounts, so please keep your email address current. Annual plans are billed monthly and incur penalties if canceled before a full year. Use of this website and submission of this form implies agreement with our terms and conditions.