How to cancel a direct billing subscription:
Subscriptions can be canceled upon request. Please contact us so that we can process your request.
You may also request cancellation over the phone by leaving us a recorded message (800-946-3225).
- Provide us with your username, full name, e-mail address(es), and phone number(s) so that we can locate your account.
(NOTE: Members must contact us prior to their billing renewal date to cancel a subscription before the next billing cycle. Once a payment has been made it is generally non-refundable.)
How to cancel an Apple/iTunes in-app purchase (IAP) subscription
If your subscription purchase was made through iTunes (in-app purchase), please know that you must turn off the app's auto-renewing option in your iTunes account or else Apple will continue billing you for the subscription. Only the Apple account holder can do this.
If your device is signed in to your Apple/iTunes account, the following link will take you directly to manage your purchases and renewals: https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions
(For additional instructions: https://support.apple.com/en-us/HT202039)