This policy was updated on May 25, 2018.
Who we are and our core purposes
This privacy statement is about the practices of WeatherFlow Smart Weather. We are the data controller, which means that we determine the purposes for, and ways in which, we collect and use personal information. We also use third party data processors, and share your information with other data controllers. More about this below.
Our core purpose for collecting and processing your personal information is to enable you to access the data produced by your Smart Weather products(s). We measure our privacy practices against this purpose. If we find that we’re collecting or processing more personal information than required to meet these purposes, we’ll stop doing so.
Our lawful grounds for collecting and processing your information
We need to collect and process some personal information about you to provide the best experience we can for accessing the data collected by your Smart Weather product. We rely on your consent to make some of your personal information public through our applications and API.
The personal information we collect about you
We collect information from you directly when you create an account through our Smart Weather applications, or when you contact us through our help and support system. We may also generate information about you when we’re delivering services, for example when we answer a question you ask through our support system. We only collect the minimum amount of personal information necessary to serve you as a customer.
We collect the following personal information about you:
- email address
- device labels & geographic coordinates of your Smart Weather product(s)
- emails or other correspondence relating to the services you receive from us
- internal notes related to the questions you may ask or about the services you receive from us
How we use your personal information
To meet our core purposes – enabling you to access the data produced by your Smart Weather product(s) – we need to use your personal information to:
- authenticate you (with your email address and password), so only you or those your authorize has access to your account
- manage and deliver any products or services you request from us
- personalize your experience, for example, by displaying weather data in your preferred units
- contact you for the purposes of managing your account
- notify you about issues related to your Smart Weather product
- notify you about new products and services we offer
- keep your account secure
- investigate and resolve any queries or concerns you raise with us
To make sure we can get the job done well, we use software solutions to automate some services or processes. We use Google Analytics to monitor and report on the use of our website. We use Google Firebase to manage the sign-in process of our apps and website.
Who we share your personal information with
We do not share your personal information with anyone. Period.
Where we store your personal information and how we keep it safe
Storage and location
We use Amazon Web Services (AWS) to store our data and provide us with services. All AWS services used are currently located in the “US East” availability zone, but we may use other availability zones in the future if it helps achieve our core purpose: enabling you to access the data produced by your Smart Weather product(s). This means that we may transfer personal information, or access it from, countries other than the country where you live.
Wherever your personal information is stored, we take reasonable steps to ensure that it is protected against unauthorised access, modification, use, or disclosure. Your email address, for example, is stored in a secure manner that requires authentication to access.
Exercising your privacy rights
You have some important privacy rights and we’re committed to making sure you can exercise them easily. This is part of our focus on being ethical, simple, and good to your data. To exercise any of the rights set out below, or to make a complaint, or ask a question about your information, please contact us by:
- using our web contact form
- emailing us at email@example.com
Sharing your info
You have the option to share some of your personal information with the public. Specifically, each Smart Weather product has a “share publicly” setting. When this setting is activated, your Smart Weather product’s name and location are visible to the public via our website and via our API. You may deactivate this setting at any time, making your Smart Weather product completely private. That is, when this setting is disabled, your Smart Weather product is completely invisible to anyone who is not authenticated against your account.
Getting a copy of your info
You have the right to request a copy of your personal information.
Correcting or deleting your info
If you think any of the personal information we hold about you is wrong, you can ask us to correct it. You can also ask us to delete it. If we can’t correct or delete your information (for example, where we don’t agree that it’s wrong, or we need the information for a lawful purpose), we’ll tell you why. You can ask us to attach your correction request to the information as a statement of correction.
Managing how we use your info
Where we’re processing your personal information on the basis of consent, you can revoke your consent at any time. Where we’re processing your personal information on the basis of our legitimate interests (such as improving our products and services), including automated processing, you can object to this. If you believe we’re using your personal information in ways that are unlawful, or if we’re continuing to use information that you think is inaccurate, you can ask us to restrict this processing.
Making a complaint
If you have any concerns about the way we’ve collected or processed your personal information, let us know. You might simply want to understand why we’ve used or shared your information in a certain way. We want you to tell us about your concerns so we can resolve them for you and also learn from them. If we can’t resolve your concerns, you can also make a complaint to your local data protection authority.