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Troubleshooting Guide (Initial Setup, WiFi, Hub & Tempest device) Follow

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Tim Nicholas
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Setup & Configuration Troubleshooting

WiFi network not found

If you don't see your WiFi network in the list of available networks...

  • Move the Hub closer to the WiFi access point
  • Refresh the WiFi network list in the app
  • Close and reopen the app
  • Reboot your WiFi access points

Additional tips

  • If you are using multiple access points, choose the master access point when setting up the Hub's WiFi connection. Locate the Hub closest to the master access point.
  • Make sure your router is broadcasting a 2.4GHz network. The Hub will only find and connect with 2.4GHz networks

 

Hub not found

If you are getting a "Hub not found" error message, this means the app is not detecting a Bluetooth connection between the Hub and your smartphone or tablet.

  • Close the app, unplug the Hub for 10 seconds and plug it back in to power cycle the device. Wait a minute for it to reboot, then reopen the app and proceed with initial setup.
  • Make sure the app has permission to use Bluetooth on your device.
    Android device users: Enable location services on your Android device.

Additional tips

  • Do not try to manually pair the Hub to Bluetooth through your device.
  • Toggle Bluetooth off on your device and then back on.
  • You should only have the app open on one device during initial setup.
  • For Android devices: Enable Location Services. Enabling location services is necessary to scan for Bluetooth LE devices.
  • For iOS devices: Make sure the app is allowed Bluetooth permission. Go to Settings > scroll down and find the Tempest Weather app and enable "Bluetooth Sharing" for the app.
  • Disable Bluetooth on other nearby devices. It's unlikely, but possible the Hub has connected to another BLE device nearby, laptops, computers, smart watches, etc. 

  • If you're still having trouble, start over from scratch, follow these steps:

    1. Restart your smart phone or tablet.
    2. Unplug the Hub for 10 seconds and plug it back in to power cycle the device. Wait a minute for it to reboot.
    3. Enable Bluetooth on your smart phone or tablet and stand close to the Hub.
    4. Open the app and proceed with initial setup.

 

Tempest device not found

The Tempest device must be in pairing mode before connecting to the Hub. Pairing mode is indicated by a slow blinking green LED on the base of the unit.

  1. Remove the mounting attachment.
  2. On the base of the device, press and hold the clear button next to the power switch until the LED flashes.
  3. After a few seconds the LED will slowly blink green, indicating it is ready to pair to a Hub. Continue with the setup procedure in the app.

Additional tips

If the LED on the base of the unit is not illuminating at all, there could be a low battery issue. Make sure the device is turned on and place it outdoors with the solar panels facing towards the sun. The Tempest device can charge sufficiently within a few hours. Check the LED again.

 

Bluetooth Connection Issues

"Hub not found"

If you are getting a "Hub not found" error message...

  • Make sure you are entering the Hub's serial number and not the serial number of the sensor device.
  • Make sure the app has permission to use Bluetooth on your device.
  1. Restart your smart phone or tablet.
  2. Unplug the Hub for a moment and plug it back in to power cycle the device. Wait a minute for it to fully reboot.
  3. Enable Bluetooth on your smart phone or tablet and stand close to the Hub.
  4. Open the app and wait for the blue LED to illuminate on the back of the Hub.
  5. Proceed with station setup in the app.

Additional Bluetooth Connection Tips

  • For Android devices: Enable Location Services.
    Enabling location services is necessary to scan for Bluetooth LE devices.
  • For iOS devices running new iOS 13: Following the new iOS 13 update, Bluetooth permission may have been disabled. Make sure the app is allowed Bluetooth permission. Go to Settings > scroll down and find the Tempest app and enable "Bluetooth Sharing" for the app.

 

WiFi Connection Issues

WiFi network not found

If you are having trouble locating your WiFi network, try the following suggestions...

  • Tap 'Refresh' in the top right on the WiFi Setup screen in the Tempest app.
  • Make sure your router is broadcasting a 2.4 GHz band network. The HUB only communicates on a 2.4GHz network which offers greater range than 5GHz. The Hub does not require large or fast data transfer.
  • Reboot your Hub and your WiFi router as well as any range extenders.
  • If your network is hidden, choose Manual Setup and enter the SSID.
  • If none of this helps, and you can confirm your network is broadcasting, choose Manual Setup and enter the SSID.

Hub cannot connect to WiFi

  • If you get a 'Hub not connected' error message in the app, see Bluetooth connection issues
  • Check your password and try again.
  • The Hub only connects to 2.4GHz band networks. Make sure your router is broadcasting a 2.4GHz network.
  • Restarting hardware fixes a lot of problems - reboot your Hub, your network router and any range extenders. Unplug them for a moment and then plug them back in. Then re-attempt the WiFi setup in the Tempest app.

  • Close the app completely, make sure to exit out of background. Check the LED on the Hub. If it is blue, that means either the app isn't completely closed yet, or the Hub is connected to a different Bluetooth device. Turn off Bluetooth on nearby devices and power cycle the Hub, unplug and plug it back in. Wait a minute for the Hub to fully reboot. The LED on the Hub should be red. Re-open the app and wait for the blue LED on the Hub. Go to settings > stations > choose your station > WiFi Setup > Next > follow the steps in the app to connect to your WiFi network.

Additional WiFi Connection Tips

  • Check your router settings. The Hub does not support WEP security protocol. Change the security on the router from WEP to WPA. Some older routers may still be using a WEP security protocol which is outdated and not as secure.
  • The Hub does not support Enterprise networks.
  • Try setting up a guest network if your router is capable of doing so. Look to your router's user manual for specific instructions. Some models may have admin login information on a sticker on the router itself.
  • Mesh networking can cause connection issues with the Hub. If you are using multiple access points, try temporarily shutting down all but one access point, locate the Hub closest to the 'master' access point and try the WiFi setup again.

 

Hub loses WiFi connection - "Station offline"

  • Reboot your Hub, your WiFi router and any and all range extenders/access points.
    Wait for the Hub to reconnect automatically, the LED will turn green, if the app is open on any device it will show a blue LED.
    To reconnect to WiFi manually, open the Tempest app > go to Settings > Stations > (select station) > WiFi Setup > follow the steps to reconnect the station Hub to your 2.4GHz WiFi network.
  • Check the power supply.
    • Make sure the cable and power supply are firmly connected. 
  • Check the Hub's signal strength in the app.
    • Open the app, go to settings > stations > (select station) > tap the Status row and note the RSSI value for the Hub device which is an indicator of signal strength. A weaker signal would be between -80 to -100. If you have a weak signal, you may need to locate your Hub closer to the router or master access point.
  • Connect the Hub to the master access point which will offer a much more stable connection than if you connect to a range extender. Unplug any and all range extenders to avoid confusion on which network to connect to.
  • If you're still having trouble getting the Hub reconnected to your WiFi network, clear the saved WiFi configuration and reconnect to the WiFi network in the app.
    1. Reset the Hub:     while the Hub is powered, press and hold the reset button on the back of the Hub with a toothpick or paperclip, and release the button when the LED flashes.
    2. Reconnect to WiFi: Open the app > go to settings > stations > choose your station > WiFi Setup > tap Next > follow the steps in the app to connect to your WiFi network.

Hub LED status indicators

GREEN: Hub connected to WiFi.

BLUE: Hub connected to Bluetooth (BLE)

  • Occurs when the mobile app is open on a nearby device.
  • BLE connection status supersedes WiFi connection status.

Flashing BLUE+CYAN = Hub is in pairing mode.

RED: Hub is powered but not connected over Bluetooth or WiFi.

 

Device Troubleshooting (Tempest)

For troubleshooting measurement accuracy, i.e. temperature, humidity, pressure, wind, rain, lightning, see Understanding Measurements & Data

 

The Tempest is not reporting current data

1. The Tempest device has lost power

  • Check the app to see if the device has power. The voltage reading in the app for the Tempest device should be above 2.35 volts. Make sure the solar panels are receiving direct sunlight in order to charge.

2. The Tempest device has disconnected from the station Hub

  • Check the RSSI value, which is an indicator of signal strength. Go to settings > stations > (select station) > tap the Status menu > scroll down and note the RSSI value for the connected device. A weak signal would be between -85 to -100. If the last reported RSSI is poor, consider moving the Hub closer to the device which may be easier than relocating the sensor device.
  • Power cycle the Tempest sensor device: remove the base attachment, on the bottom of the unit, flip the switch off for a moment and then back on. You should see a quickly flashing green LED if the device reconnects to the Hub successfully.
  • Try resetting the Hub’s radio:
    1. Unplug the Hub.
    2. Using a thin tool, push & hold the reset button on the back of the Hub.
    3. Keep the button pressed and plug the hub back in.
    4. Wait for the blue LED on the back of the Hub and then release the button.

3. Failed sensor(s) status or one or more sensors not reporting, "--" seen in device observation display.

  • If your Tempest device is connected to the Hub and has power but is still not reporting any data from a particular sensor, (temp, pressure, wind, UV) check the status menu in the app for technical info from the device: Go to settings > stations > choose your station > scroll down and tap the status menu > scroll to the connected device > note the sensor status message towards the bottom. If you see any failed sensor status in the app, proceed to power cycle the device to try and resolve this issue.
    1. Remove the Tempest device from its mounting attachment.
    2. Flip the power switch off for a moment and then back on.
    3. Wait for the LED status light. To check the LED status, press the button once for an indicator light. See LED status indicator references below.

If you're seeing a failed sensor status in the app or a red LED on the device itself, please contact us for assistance. Please do not delete the device from your station Hub.

 

Tempest device LED status indicators

The Tempest device's LED will not stay illuminated, even when it has power. To activate the LED status indicator, single press the translucent button on the base of the unit next to the power switch.
Led_lights_Air___Sky.png

Red LED: Failed sensor; status supersedes all other statuses.

If you're seeing a failed sensor status in the app or a red LED on the device itself, please check the Tempest device troubleshooting steps above. Contact us for assistance if you cannot resolve the issue. 

Purple LED: The device has not successfully connected to a Hub.

Reset the device and reconnect it to the station Hub:

  1. Remove the mounting attachment from the Tempest device.
  2. On the base of the device, press and hold the translucent button next to the power switch until the LED flashes.
  3. After a few seconds the LED will slowly blink green, indicating it is ready to pair to a Hub.
  4. Open the app, go to settings > stations > (select your station) > manage devices > tap “+” to add the device to the station Hub.

Green LED: The device is paired with a Hub.

The Tempest device should be connected and reporting data to the station Hub. If you have a green status and you are not seeing any minute by minute observations you may need to check your internet connection or the Bluetooth connection to the Hub if your station is only locally reporting. Contact us for assistance if you cannot resolve the issue.

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